Using SHP Abroad
Coverage for medical services
Cornell's Student Health Plan (SHP) provides medical coverage for you when you are outside of the United States.
All SHP benefits are available to you at the participating provider care level (see your Summary of Benefits and Coverage for details). You are not required to re-authorize care in advance when you are outside of the U.S.
In most cases, you will have to pay for care in full at the time the service is provided, and then submit a claim for reimbursement.
To submit a claim:
- Be sure to receive an itemized bill and a receipt, including the date of service, diagnosis, and the dollar amount of for visit
- You may then submit a claim for reimbursement to Aetna Student Health (our office can help!)
- SHP will reimburse you for charges for covered benefits according to the participating provider care benefit level, minus any applicable co-payments
To contact the Aetna Student Health Claims Administrators, Inc. when you are outside of the United States, please call 617-218-8400 (collect calls are accepted).
24/7 travel assistance
Cornell partners with International SOS, the world's leading medical and travel security services company, to offer 24/7 travel assistance for those traveling outside of their home country (please see your Certificate of Coverage for details).
Program features include 24-hour assistance finding medical services, making emergency travel arrangements, and replacing prescription drugs, plus medical evacuation and repatriation. Learn more about your travel assistance benefits.
In the case of an emergency, always call 911 (or that country's equivalent) first.