Contact Us & Office Hours
General Questions
- Email studentbenefits@cornell.edu. Emails are answered 8am - 5:30pm every business day.
- Call 607-255-6363. Phone hours are 9am to 1pm and 2pm to 4:30pm every business day.
- Our office is closed for lunch between 1pm and 2pm and will return any messages left.
Live Office Hours
Enrollment Questions
- For SHP insurance, visit Gallagher Student Health or call 844-691-4005.
- For dental insurance, call Member Benefits at 800-282-8626.
- For vision insurance, call Member Benefits at 800-282-8626.
SHP Opt-Out/Waiver Questions
Medical/Provider Questions
- Visit OptumRx or call 866-868-1677.
- Problems accessing your pharmacy ID cards? Call OptumRX at 866-868-1677.
Prescription/Pharmacy Questions
- Visit OptumRx or call 866-868-1677.
- Problems accessing your pharmacy ID cards: Call OptumRX at 866-868-1677.
Dental & Vision Questions
- For dental benefit/coverage questions, visit Metlife or call 800-942-0854.
- For vision benefit/coverage questions, visit VSP or call 855-638-3931.
