Contact Information
Visit our About page to learn about our mission, values, and the services we provide.
Contact information
Our staff members are currently working remotely. Please use the contact information listed below if you need assistance.
- Questions about your medical benefits (SHP or SHP+): Visit Aetna Student Health (and select "Cornell University") or call 800-859-8475
- Question about your pharmacy benefits: Visit OptumRx or call 866-868-1677
- Problems accessing your medical or pharmacy ID cards:
- SHP/SHP+ cards: Call Aetna Student Health at 800-859-8475
- OptumRX pharmacy card: Call OptumRX at 866-868-1677
- Students receiving information that they are not enrolled in SHP/SHP+: Call Gallagher Student Health at 844-691-4005
- Questions about SHP eligibility and enrollment: Email SHP-enrollment@cornell.edu
- Questions about SHP+ eligibility and enrollment: Email shp-medicaid@cornell.edu
- Questions about SHP dependent enrollment: Call Gallagher Student Health at 844-691-4005
- Questions about your dental/vision benefits or ID card: Visit Ameritas, call 800-543-7784 ext. 82529, or email kkoll@ameritas.com
For all other questions – or if you were not able to get your needs met using the contact information above – please email Student Health Benefits at studentbenefits@cornell.edu.