Contact Us & Office Hours
General Questions
For general Student Health Benefits questions or help determining where to direct your question, contact our office.
- Email us at studentbenefits@cornell.edu
Email response hours are 8:30am–5pm on business days. - Call us at 607-255-6363
Phone hours are 9am–1pm and 2pm–4:30pm on business days. - We are closed for lunch from 1pm–2pm, but you are welcome to leave a message and we will return your call when we reopen.
Live Office Hours
Have a question about Student Health Benefits? Join us on Zoom during our weekly live office hours every Wednesday from 12pm to 1pm.
Enrollment Questions
The information on this website is the best place to start for enrollment details, including eligibility, deadlines, and instructions. If you still have questions or need additional help, use the contact information below.
- For SHP enrollment, visit Gallagher Student Health or call 844-691-4005.
- For dental enrollment, call Member Benefits at 800-282-8626.
- For vision enrollment, call Member Benefits at 800-282-8626.
SHP Waiver/Opt-Out Questions
For questions about waiving SHP insurance, including submitting or updating a waiver or checking your waiver status, visit Gallagher Student Health or call 844-691-4005.
Medical Benefits & Coverage Questions
- For medical benefits, medical claims, or provider network questions, visit Aetna Student Health or call 800-859-8475.
- To find a doctor, specialist, hospital, or other provider, use Aetna’s provider directory.
Pharmacy Benefits & Coverage Questions
- For prescription benefits, coverage, pharmacy claims, or questions about participating pharmacies, visit Optum Rx or call 866-868-1677.
- Problems accessing your pharmacy ID card? Call Optum Rx at 866-868-1677.
Dental Benefits & Coverage Questions
- For dental benefits, coverage, claims, or provider network questions for Ithaca, Cornell Tech, and Geneva students, visit MetLife or call 800-942-0854.
- For dental benefits, coverage, claims, or provider network questions for Weill Cornell Medicine students, visit Delta Dental or call 800-932-0783.
Vision Benefits & Coverage Questions
For For vision benefits, coverage, claims, or provider network questions, visit VSP or call 855-638-3931.