SHP Claims Submissions

Aetna participating providers

As a Student Health Plan (SHP) member, when you receive care at an Aetna participating provider (including Cornell Health) within the United States, any claims that need to be submitted for reimbursement will be submitted directly to Aetna for you.

When a claim is submitted on your behalf, you will receive and Explanation of Benefits (EOB) in the mail after your visit that explains what your provider charged and what was covered under SHP. 

Gym reimbursement

SHP membership includes a gym reimbursement for up to $100 per six-month period; with up to an additional $100 per six-month period for a spouse of partner. Students are responsible for showing proof of membership and proof of attendance, and submitting a claim form to Aetna to receive the benefit.

Other medical providers

If you receive care from a non-participating provider, or from a provider outside of the United States, you are responsible for submitting your claims for reimbursement.

  > Print an Aetna claim form (pdf)

Complete sections 1-28. Sections 29-45 need to be completed by your provider, or you may attach an itemized bill from your provider. 

Send the completed form, along with your bill, to Aetna Student Health:

  • By mail: Aetna Student Health, P.O. Box 981106, El Paso, TX 79998
  • By fax: 859-455-8650
  • Online: through Aetna Navigator, Aetna's secure member's portal (registration required) 

Optum Rx Pharmacy

If you paid out of pocket for a prescription and need to be reimbursed for the prescription.  Download and complete the Optum Claim Reimbursement form.

Send the completed form, along with your original receipt to:

OptumRx Claims Department, PO Box 650334, Dallas, TX 75265-0334


If you have a medical claim question, contact Aetna by calling the number on the back of your ID card.  1-800-859-8475.

If you have a pharmacy claim question, contact OptumRx by calling 1-866-868-1677.