SHP Claims Submissions
Aetna participating providers
As a Student Health Plan (SHP) member, when you receive care at an Aetna participating provider (including Cornell Health), any claims that need to be submitted for reimbursement will be submitted directly to Aetna for you.
When a claim is submitted on your behalf, you will receive and Explanation of Benefits (EOB) in the mail after your visit that explains what your provider charged and what was covered under SHP.
If you receive care from a non-participating provider, or from a provider outside of the United States, you will be responsible for submitting your claims for reimbursement.
> Print an Aetna claim form (pdf)
Complete sections 1-28. Sections 29-45 need to be completed by your provider, or you may attach an itemized bill from your provider.
Send the completed form, along with your bill, to Aetna Student Health:
- By mail: Aetna Student Health, P.O. Box 981106, El Paso, TX 79998
- By fax: 859-455-8650
- Online: through Aetna Navigator, Aetna's secure member's portal (registration required)
Need help submitting a claim? We can help submit claims for U.S providers. Contact us or stop by in person, and bring or send us your itemized bill(s), receipt(s), and the completed Aetna claim form so we can submit the claim on your behalf.
Please contact us. We are here to help.