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Providers in Ithaca

Cornell Health:

For Cornell students in Ithaca, and any adult dependents enrolled in SHP, Cornell Health is your primary care provider, and your first stop for health care. Learn more about Cornell Health's services.

Except in an emergency, begin at Cornell Health to receive the maximum benefit for services covered by SHP. Visit health.cornell.edu for more information, or call Cornell Health (24/7) at 607 255-5155.

Other providers in the Ithaca area:

> Use DocFind to find a participating provider

DocFind is offered through Aetna Student Health. Be sure to include the zip code of the area where services will be received, and select Aetna Standard Open Choice PPO as the health plan type.

Cornell Health staff can also help refer you to other providers in the community (although referrals are not necessary to use your SHP benefits). Call 607 254-7409 during business hours to reach a member of Cornell Health's Referrals team.

Graduate students in Geneva: please review this information for seeking care.

Child dependents enrolled in SHP: Cornell Health cannot serve as the primary care provider for dependents younger than 19 years of age. Parents should select a pediatrician from one of the following offices, who can then refer you to specialty care if needed:


Providers elsewhere in the United States

Use the DocFind Service offered through Aetna Student Health to find a participating provider anywhere in the United States. Be sure to include the zip code of the area where services will be received, and select Aetna Standard Open Choice PPO as the health plan type.

Graduate students in Geneva: please review this information for seeking care.


Providers outside of the United States

SHP provides medical coverage when you are outside of the United States. All SHP benefits are available to you at the out-of-participating provider care level. You are not required to preauthorize care provided while out of the country prior to receiving it. 

In most cases, you will have to pay for care at the time the service is provided. You should make sure to receive an itemized bill and a receipt, including the date of service, diagnosis, and the dollar amount of for visit.

You should then submit a claim for reimbursement to Aetna Student Health. SHP will reimburse you for charges for covered benefits according to the out-of-area participating provider care benefit level minus any applicable co-payments. 

To contact the Aetna Student Health Claims Administrators, Inc. when you are outside of the United States, please call (617) 218-8400 (collect calls are accepted).

Worldwide Medical Assistance

Cornell's Student Health Insurance Plan includes worldwide travel assistance through On Call International.  Learn more.


Contact Information

Student Health Benefits
312 College Avenue, Suite A
Ithaca, NY 14850 [map]