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Aetna Student Health

Aetna Student Health has partnered with Cornell University since 1996 to support student health as the administrator of the Student Health Plan (SHP).

A full-service insurance broker and administrator, Aetna Student Health has more than 30 years of experience providing high quality and competitively priced health insurance programs for college and university students. Aetna partners with approximately 200 colleges and universities on a fully-insured basis and is the largest student health administrator in the country, insuring more than 500,000 students and dependents nationwide.

Visit the Aetna Student Health website 

> Information for Cornell students

General contact information 

Aetna Student Health
151 Farmington Avenue
Hartford, CT 06156
Customer Service: 877 437-6536

Claims submissions

Aetna Student Health Claims Administrators, Inc.
P.O. Box 981106
El Paso, TX 79998
Phone: 800 859-8475
617 218-8400 (outside the US: collect calls are accepted) 

Non-discrimination

  • Aetna complies with applicable Federal civil rights laws and does not discriminate, exclude or treat people differently based on their race, color, national origin, sex, age, or disability.
  • Aetna provides free aids/services to people with disabilities and to people who need language assistance.
    If you need a qualified interpreter, written information in other formats, translation or other services, call 877-480-4161.
  • If you believe we have failed to provide these services or otherwise discriminated based on a protected class noted above, you can also file a grievance with the Civil Rights Coordinator by contacting:
    Civil Rights Coordinator, P.O. Box 14462, Lexington, KY 40512 (CA HMO customers: PO Box 24030 Fresno, CA 93779),
    1-800-648-7817, TTY: 711, Fax: 859-425-3379 (CA HMO customers: 860-262-7705), CRCoordinator@aetna.com.
  • You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, or at 1-800-368-1019, 800-537-7697 (TDD). 

Contact Information

Student Health Benefits
Cornell Health
110 Ho Plaza, Level 6
Ithaca NY 14853